One thing is to say the rooms are outdated, but our room was dusty and had the following issues: 1. Wall paper was peeling and looked dirty. 2. Carpet was stained. 3. Toilet takes over a minute to flush and you have to hold the handle the whole time. 4. Bathtub took 30 min. to drain. 5. And, the lamp on the headboard fell on my head as I was watching TV. I talked to the manager Ellie who said she would refund $35.00 dollars, for the inconveniences, but I told her that was an insult and an unfair compensation. She told me she would call me back to figure something out, but I was not contacted. 6. They are missing concierge service. However, the two things that made up for the cons about this place: 1. Daniel at the front desk provided such a pleasant, friendly, and stellar experience. You can tell Daniel loves his job. He is the most professional person I have encountered even at other big name hotels. I will say that Daniel gets it, and does his best to make this a great experience. Also, Daniel has the coolest look and awesome beard which he decorates. 2. The last redeeming factor about this place is the location, and the of times square. The reason I am giving this hotel five stars is due to Daniel and the great location.